Cancellation and refunds

Monthly subscriptions

Cancel through the Stripe customer portal when available, or email info@borenrealtor.com from your account email before the next renewal. We will confirm cancellation. Cancellation stops future renewals; access normally continues until the end of the paid period.

If service has not been activated

Monthly billing is intended to begin only once setup is ready. If a monthly subscription was collected before service activation, contact us for a refund of that subscription payment.

Setup and registration

No setup or provider registration charge is authorized by submitting an application. Any charge must be disclosed and separately approved before it is incurred. Refund treatment for separately approved setup work and provider costs will be confirmed before payment. Carrier approval is not guaranteed.

Problems after activation

Contact us promptly about duplicate charges, billing mistakes, or service problems. We review refund and credit requests individually. Cancellation does not automatically refund a partially used month. This policy does not limit rights that apply under law.

Prepaid usage

Do not buy skip trace credit or extra messaging allowance until funding is enabled and its price, expiration, and refund terms are shown. Usage already processed by a provider may still be chargeable when no contact match is found or a message is filtered. We will disclose the applicable terms before purchase.